Referrals arrive incomplete, in different formats and at volume. The agent checks each one against the referral criteria, chases what is missing and proposes the right slot for a clinician to confirm.
Linbetta can help you implement this(A) The problem
Booking teams spend hours sorting referrals and chasing missing information, while freed-up appointment slots go unused and waiting lists grow.
(B) How the agent works
The agent prepares. A person decides. Nothing important happens without your team.
- Agent
Agent reads each incoming referral and checks it is complete
- Agent
Agent checks the patient record and the specialty's referral criteria, and requests anything missing
- Agent
Agent proposes the specialty, priority and suitable slots
- A person decides
A clinician or booking coordinator confirms the triage and booking
- Agent
Agent books the slot, sends reminders, offers freed slots to waiting patients and tracks each referral
(C) What it could save
4,000 referrals a month, 6 minutes saved on each, frees about 400 hours a month.
That is about £12,000 a month, or £144,000 a year, at £30 an hour. Try your own numbers:
Illustrative figures. We agree real ones with you at the start, based on your own volumes.
(D) Patient Referral Agent questions
What does the Patient Referral Agent do?
Checks every incoming referral and gets patients booked sooner. Referrals arrive incomplete, in different formats and at volume. The agent checks each one against the referral criteria, chases what is missing and proposes the right slot for a clinician to confirm.
How does the Patient Referral Agent work?
It follows five steps: 1. Agent reads each incoming referral and checks it is complete 2. Agent checks the patient record and the specialty's referral criteria, and requests anything missing 3. Agent proposes the specialty, priority and suitable slots 4. A clinician or booking coordinator confirms the triage and booking 5. Agent books the slot, sends reminders, offers freed slots to waiting patients and tracks each referral A clinician or booking coordinator confirms the triage and booking is the step where a person decides.
Does the Patient Referral Agent replace staff?
No. The agent handles the checking, matching and chasing (agent reads each incoming referral and checks it is complete, for example), and a person makes the decision at the key step: a clinician or booking coordinator confirms the triage and booking. Your team spends less time on admin and more on the cases that need judgement.
How much could the Patient Referral Agent save?
As an illustration, 4,000 referrals a month with 6 minutes saved on each frees about 400 hours a month, worth about £12,000 a month or £144,000 a year at £30 an hour. Real figures are agreed with you at the start.
Which systems does it connect to?
It connects to the systems you already use, typically Patient administration system, e-Referral systems, Booking, SMS and letters. Linbetta builds it with a specialist Microsoft build team.
How do we get started?
Book a free 30 minute discovery call on linbetta.com. We then run a short proof of concept on one process, with success measures agreed up front, before rolling out.
(E) Next step
Linbetta can help you implement this.
Book a 30 minute call. We will walk through how the patient referral agent would work with your systems and agree a short proof of concept.