Every move, single person discount and exemption claim needs evidence checked and a bill recalculated. The agent does the checking and the maths, and officers decide the exceptions.
Linbetta can help you implement this(A) The problem
Revenues teams face growing backlogs of claims that each need reading, matching to a property and recalculating, while residents wait for an answer and a correct bill.
(B) How the agent works
The agent prepares. A person decides. Nothing important happens without your team.
- Agent
Agent reads each change, discount or exemption claim and its evidence
- Agent
Agent matches it to the property and account, and checks other council records
- Agent
Agent works out the new liability under your rules and flags review or fraud risks
- A person decides
A revenues officer approves exceptions and anything flagged
- Agent
Agent updates the account, issues the bill and replies to the resident
(C) What it could save
3,000 claims a month, 12 minutes saved on each, frees about 600 hours a month.
That is about £18,000 a month, or £216,000 a year, at £30 an hour. Try your own numbers:
Illustrative figures. We agree real ones with you at the start, based on your own volumes.
(D) Council Tax Agent questions
What does the Council Tax Agent do?
Processes changes of circumstance, discounts and exemptions end to end. Every move, single person discount and exemption claim needs evidence checked and a bill recalculated. The agent does the checking and the maths, and officers decide the exceptions.
How does the Council Tax Agent work?
It follows five steps: 1. Agent reads each change, discount or exemption claim and its evidence 2. Agent matches it to the property and account, and checks other council records 3. Agent works out the new liability under your rules and flags review or fraud risks 4. A revenues officer approves exceptions and anything flagged 5. Agent updates the account, issues the bill and replies to the resident A revenues officer approves exceptions and anything flagged is the step where a person decides.
Does the Council Tax Agent replace staff?
No. The agent handles the checking, matching and chasing (agent reads each change, discount or exemption claim and its evidence, for example), and a person makes the decision at the key step: a revenues officer approves exceptions and anything flagged. Your team spends less time on admin and more on the cases that need judgement.
How much could the Council Tax Agent save?
As an illustration, 3,000 claims a month with 12 minutes saved on each frees about 600 hours a month, worth about £18,000 a month or £216,000 a year at £30 an hour. Real figures are agreed with you at the start.
Which systems does it connect to?
It connects to the systems you already use, typically Revenues and benefits system, Online forms, Document management, Email. Linbetta builds it with a specialist Microsoft build team.
How do we get started?
Book a free 30 minute discovery call on linbetta.com. We then run a short proof of concept on one process, with success measures agreed up front, before rolling out.
(E) Next step
Linbetta can help you implement this.
Book a 30 minute call. We will walk through how the council tax agent would work with your systems and agree a short proof of concept.