New starters need accounts, licences and a device on day one. Leavers need access removed the day they go. The agent prepares every change from the HR trigger, so nothing is missed.
Linbetta can help you implement this(A) The problem
Access requests bounce between HR, IT and managers. New starters wait for equipment, movers keep old permissions and leavers keep access longer than they should.
(B) How the agent works
The agent prepares. A person decides. Nothing important happens without your team.
- Agent
Agent reads the HR trigger or service ticket
- Agent
Agent checks role entitlements, the device catalogue and licence availability
- Agent
Agent prepares identity, Microsoft 365 licence and device changes
- A person decides
A service desk lead approves anything outside policy
- Agent
Agent applies the changes, updates the ticket and confirms with the manager
(C) What it could save
3,000 requests a month, 10 minutes saved on each, frees about 500 hours a month.
That is about £15,000 a month, or £180,000 a year, at £30 an hour. Try your own numbers:
Illustrative figures. We agree real ones with you at the start, based on your own volumes.
(D) Joiners, Movers and Leavers Agent questions
What does the Joiners, Movers and Leavers Agent do?
Sets up, changes and removes staff access on time, every time. New starters need accounts, licences and a device on day one. Leavers need access removed the day they go. The agent prepares every change from the HR trigger, so nothing is missed.
How does the Joiners, Movers and Leavers Agent work?
It follows five steps: 1. Agent reads the HR trigger or service ticket 2. Agent checks role entitlements, the device catalogue and licence availability 3. Agent prepares identity, Microsoft 365 licence and device changes 4. A service desk lead approves anything outside policy 5. Agent applies the changes, updates the ticket and confirms with the manager A service desk lead approves anything outside policy is the step where a person decides.
Does the Joiners, Movers and Leavers Agent replace staff?
No. The agent handles the checking, matching and chasing (agent reads the hr trigger or service ticket, for example), and a person makes the decision at the key step: a service desk lead approves anything outside policy. Your team spends less time on admin and more on the cases that need judgement.
How much could the Joiners, Movers and Leavers Agent save?
As an illustration, 3,000 requests a month with 10 minutes saved on each frees about 500 hours a month, worth about £15,000 a month or £180,000 a year at £30 an hour. Real figures are agreed with you at the start.
Which systems does it connect to?
It connects to the systems you already use, typically HR system, Microsoft Entra ID, Microsoft 365, Device management. Linbetta builds it with a specialist Microsoft build team.
How do we get started?
Book a free 30 minute discovery call on linbetta.com. We then run a short proof of concept on one process, with success measures agreed up front, before rolling out.
(E) Next step
Linbetta can help you implement this.
Book a 30 minute call. We will walk through how the joiners, movers and leavers agent would work with your systems and agree a short proof of concept.