Repair reports arrive by portal, phone and email, often with photos. The agent reads each one, spots the urgent cases such as damp and mould, and books the job with the right contractor.
Linbetta can help you implement this(A) The problem
Planners re-key reports, chase missing details and juggle contractor diaries, while urgent hazards risk missing legal timescales and tenants chase for updates.
(B) How the agent works
The agent prepares. A person decides. Nothing important happens without your team.
- Agent
Agent reads each report from the portal, form or call notes, including photos
- Agent
Agent classifies urgency, flags damp and mould against legal timescales and checks the property history
- Agent
Agent matches the job to a trade or contractor and proposes an appointment
- A person decides
A repairs planner approves urgent, high cost or unclear jobs
- Agent
Agent books the job, confirms with the tenant, chases missed visits and tracks it to completion
(C) What it could save
5,000 repairs a month, 6 minutes saved on each, frees about 500 hours a month.
That is about £15,000 a month, or £180,000 a year, at £30 an hour. Try your own numbers:
Illustrative figures. We agree real ones with you at the start, based on your own volumes.
(D) Repairs Agent questions
What does the Repairs Agent do?
Triages every repair report and books the right trade at the right time. Repair reports arrive by portal, phone and email, often with photos. The agent reads each one, spots the urgent cases such as damp and mould, and books the job with the right contractor.
How does the Repairs Agent work?
It follows five steps: 1. Agent reads each report from the portal, form or call notes, including photos 2. Agent classifies urgency, flags damp and mould against legal timescales and checks the property history 3. Agent matches the job to a trade or contractor and proposes an appointment 4. A repairs planner approves urgent, high cost or unclear jobs 5. Agent books the job, confirms with the tenant, chases missed visits and tracks it to completion A repairs planner approves urgent, high cost or unclear jobs is the step where a person decides.
Does the Repairs Agent replace staff?
No. The agent handles the checking, matching and chasing (agent reads each report from the portal, form or call notes, including photos, for example), and a person makes the decision at the key step: a repairs planner approves urgent, high cost or unclear jobs. Your team spends less time on admin and more on the cases that need judgement.
How much could the Repairs Agent save?
As an illustration, 5,000 repairs a month with 6 minutes saved on each frees about 500 hours a month, worth about £15,000 a month or £180,000 a year at £30 an hour. Real figures are agreed with you at the start.
Which systems does it connect to?
It connects to the systems you already use, typically Housing management system, Tenant portal, Contractor scheduling, SMS and email. Linbetta builds it with a specialist Microsoft build team.
How do we get started?
Book a free 30 minute discovery call on linbetta.com. We then run a short proof of concept on one process, with success measures agreed up front, before rolling out.
(E) Next step
Linbetta can help you implement this.
Book a 30 minute call. We will walk through how the repairs agent would work with your systems and agree a short proof of concept.