Culture Foods Counted

Support

Need help with Culture Foods Counted? Email us and a real person will reply, usually within two working days.

Contact

Email: linda@linbetta.com

Please put "Culture Foods Counted" in the subject line, say which iPhone you use and describe what happened. A screenshot helps.

I cannot find a food

Try the local name or a different spelling, for example sadza, nshima or ugali. If it is still missing, tap Ask AI. The AI identifies foods from any country and suggests the measures people really use, like scoops, bowls and plates. AI results are marked AI estimate.

What do the colours mean?

• Green: a good choice, or plenty of room left in your day.
• Amber: fine in moderation, or you are getting close to your allowance.
• Red: less healthy, or you have gone over your allowance.

On the home screen, tap How to read your basket for a full guide.

My sign-in code has not arrived

Codes can take a minute. Check your junk or spam folder, then tap Send a new code. Codes last one hour. If it still does not arrive, email us.

I forgot my password

• On the sign-in screen, tap Forgot password?
• Enter your email. We send you a 6-digit code.
• Type the code, then choose a new password.

Signed up with Apple or Google? You do not have a password. Use the same button again to sign in.

My diary on a new phone

Sign in with the same account you used before. Your profile and diary come back automatically. If you used Sign in with Apple, use the same Apple ID.

Premium and subscriptions

• Subscribe: tap any lock in the app, choose Monthly or Yearly, and confirm with Apple.
• Restore: on a new phone, open any lock and tap Restore purchases.
• Cancel: open the Settings app on your iPhone, tap your name, then Subscriptions, then Culture Foods Counted. Or in CFC, tap Profile, then Manage subscription.
• Refunds are handled by Apple at reportaproblem.apple.com.

Delete your account

In the app: tap Profile, then Delete my account, and confirm. Your account and diary are deleted straight away.

Without the app: email linda@linbetta.com with the subject "Delete my account" from the email address on your account. We will delete it within 7 days and confirm by email.

Deleting your account does not cancel an Apple subscription. Cancel it in your iPhone settings first.

Your health

CFC gives estimates, not medical advice. If you are worried about your eating, weight or health, please talk to your GP. In the UK, Beat (beateatingdisorders.org.uk) offers support for eating disorders.